All of our products are custom built especially for you according to your specifications. Production time varies from 5 days to 8 weeks, depending on the item and fabric availability. You will be told your approximate lead time after your order is acknowledged.
Items marked with FREE SHIPPING are provided To-the-door by contracted freight carriers. Deliveries require you or somebody in your household to be present during delivery and are made during normal business hours. The carrier will call you in advance to schedule a delivery time that works.
Your order will arrive approximately 7-14 business days from the shipping date.
You will be called in advance to schedule the delivery, generally within a 4 hour window.
Deliveries are To-the-Door and are ground level deliveries outside the main entrance (inside a garage or to your front porch.) If you'd like to schedule a delivery to be delivered into the room of your choice, please contact us via email so we can help you schedule a white glove delivery (additional charges apply.)
Upon delivery please make sure of the following:
- Is everything you ordered accounted for?
- It is your responsibility to check that all items are correct and accounted for prior to signing and acknowledging this. If something is missing or damaged, please make a note on the delivery receipt and contact our Customer Care Team wihtin 24 hours to let us help you.
If you have any other questions, please feel free to contact us at firstname.lastname@example.org. We're here to help!